FAQ 2017-06-08T10:30:54+00:00

Q1: How long does it take for delivery?

A1: Click here for more information on Payment & Shipping – Ships within Singapore only by post.

  • FREE Shipping for orders $30 or more (nett).
  • 3-5 working days to your mail box by Singpost Normal Mail.
  • 1-3 working days by FREE SmartPac Delivery for orders of $60 Nett or more.

For example: If you order on Friday after 4 pm, you order will be mailed out only on Monday (Saturdays/Sundays are non-working days) and your package will arrive between Wednesday and the following Monday depending on Mr Postman!

FOR BACK-ORDERS:

If your order contains Pre-ordered bars, then your the entire order will be mailed out together once stock for pre-ordered items arrive.

Note: If you want urgent delivery for the bars that are in stock, please order separately.

Q2: How long does a soap bar last?

A2: An average user who showers once a day, it will last about 3 weeks to 1 month. It all depends on the weight of soap, regularity of usage and the type of oil-based soap.  Different soaps have different weights ranging from 100g t0 110 g. We have a 130 g Organic Shea Oatmeal Honey (OSOH) bar which is approx. 30% bigger than our normal bar.  The Castile 100%Olive Oil w goat milk bar will dissipate faster in usage since curing and saponifying of Pure Olive Oil takes a longer time as the olive oil is a lighter oil in density compared to the rest of the oils. Our record is a customer who has been using 1 bar of tea tree soap for her face twice a day and it has lasted over a year! So it all depends on how you use and store your soap. We would recommend that you purchase either the Bamboo charcoal soap pouch or our naturally anti-mould Pinewood soap dish to drain water from the soap after use and to prevent the soap from becoming soft in a puddle of water. 🙂

Q3: Do the soaps have expiry date?

A3: Generally, no. Depending on how you keep them, they can last longer or shorter. Keep your unused soaps in a less humid place to attract less moisture to the soap and they will last longer. The soaps should be able to keep for about 1 year. Asking this question is like asking how long can you keep oil…and generally you throw away oil when they turn rancid. However because our soaps are not in a liquid form they generally keep longer as bars than the liquid ones. This explains why we do not yet have our soaps in liquid form, as you will need to add preservatives and chemicals to preserve it’s shelf life.  We are still exploring options on how to  be ALL NATURAL and be liquid at the same time. Also even if the oils are rancid it does no harm to your skin. It might not smell as great but nevertheless still retains the natural properties.

Q4: Do you have soaps in liquid form?

A4: No, not at the moment. The moment a soap is in liquid form means it would need some kind of chemical preservatives to give it shelf life. At this moment, we try to have our soaps in the most natural form without chemicals! With more chemicals it is hard to ascertain which chemical causes which reaction or allergy.

Q5: Can these soaps be used for babies?

A5: Yes the soap bars are very suitable for babies as they are all-natural and chemical-free! They are certainly safer and better than to smudge your skin with chemical loaded commercial body wash for babies! For babies select soap types that are unscented, with no essential oils. For soap choices, please go to our section on Help Me Choose – Soap for Babies/Sensitive Skin.

Q6: Do you have it in stores?

A6: We have storefronts at

  • Hako, Bedok Mall, #B2-21 (linked to Bedok MRT)
  • Toy OutPost, Northpoint, #03-29/30 (next to Yishun MRT)
  • Toy OutPost, Waterway Point, #B2-12 (Next to Shaw cinemas)
  • Hako, Parkway Parade, #B1-25/26.
  • Hako, NEX, #B2-19/20
  • For stock availability please contact at 67024118 (Bedok mall), 68529003 (NorthPoint), 67021968(Waterway Point) and 64407679 (Parkway Parade) 65099877 (NEX) respectively.

Q7: Is it halal?

It is not halal certified, but the only animal ingredient used is goat milk. Our soap is all-natural and are not animal-tested, contains no artificial chemicals, no petro-chemicals, no synthetic oils, and are made from vegan oils. All Our Organic Soap and Olive Oil Based soap is also made from GMO-Free oils and organic oils. Our PremaTouch Vegan/Plant-based soap, as well as Castile Olive Oil based soap is also 100% vegan! Our Goat Milk range is the only soap with an animal ingredient – 25% fresh goat’s milk.  You can also check the ingredients list for each item on the individual product pages.

For any other question you may not find on this site, you may wish to email us at info@thesoaphaven.com or Facebook message us at www.facebook.com/thesoaphaven.saveyourskin.

 

The Soap Haven | Save Your Skin!