Shipping & Payments 2017-06-08T10:35:13+00:00

Shipping

Orders on this site ship within Singapore only, by either Singpost Normal Mail ($1.20) or Singpost SmartPac ($3.90).

Free Shipping

  • Orders of $30 nett or more are eligible for free shipping by Singpost normal mail.
  • Orders of $60 nett or more are eligible for free shipping by Singpost SmartPac.
  • Please choose FREE Shipping Option UPON CHECK OUT if you qualify for it.

Shipping Options

Singpost Normal Mail (S$1.20)

Orders ship in bubble envelopes that are classified by Singpost as local non-standard mail/packets/non-letters, and takes 3-5 business days for the package to arrive as stated in Singpost’s delivery chart http://www.singpost.com/send-documentparcel.html).

We do not guarantee loss of goods shipped by normal mail. For more secure and tracking parcel option, please choose Smartpac.

For example, if you order on Friday after 4 pm, it will be mailed out on Monday (Saturdays/Sundays are non-working days) and your package will arrive earliest Thursday and possibly the following Monday!

Singpost SmartPac (S$3.90)

For faster 1-2 business days delivery with tracking, choose SmartPac. We do not guarantee loss of goods shipped by normal mail.

BACK-ORDERS:

If your order contains Pre-ordered bars, then your the entire order will be mailed out together once stock for pre-ordered items arrive.

Note: If you want urgent delivery for the bars that are in stock, please order separately.

Overseas Shipping

We do NOT ship overseas outside of Singapore. If you’d like to purchase our soaps in the USA, they are available on Amazon.com. Search “The Soap Haven” or “PremaTouch” for our products. Do note that the product selection listed here and on Amazon.com may vary.

We are now serving USA by thesoaphavenusa.com! If you are resident in USA, please proceed to thesoaphavenusa.com

Physical Store Locations in Singapore:

  • Hako Bedok Mall #B2-21 (Tel: 6702 4118)
  • Hako Parkway Parade #B1-25/26 (Tel: 6440 7679)
  • Toy Outpost Northpoint #03-29/30 (Tel: 6852 9003)
  • Toy Outpost Waterway Point #B2-12 (Tel: 6702 1968)
  • Hako NEX #B2-19/20 (Tel: 6509 9877)

Payments

We use PayPal to process our payments. You can also pay by credit card even if you do not have a PayPal account. This is the best way to order as we get immediate notification and you will receive your order in the fastest time possible.

If you do not have a credit card, you can transfer payment into our DBS account by Internet banking(FAST)or ATM. Inform us when payment is made so that we can start the packing and mailing process for your order!

Super Havens LLP

DBS Current: 017-904265-8

Bank Code: 7171

The bank details are also on the checkout page when you select ATM Transfer.