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Frequently asked questions

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Browse our collection of common queries. If you still need answers, feel free to contact us for a quick personalised response.

products

Our soap bars last about 40-50 washes and for about four weeks (based on an average person who showers once a day). It all depends on your personal routine, how you store the soap, as well as the size of bar you purchase — obviously, larger ones last longer. Even the amount of natural oils in the soap can affect its lifespan, but three-to-four weeks is a good estimate.

Fun fact — we have a customer who has been using one bar of Tea Tree Soap for her face twice a day, and it has lasted over a year!

Soap don’t really have an expiry date, but how you store them can extend or shorten the “expiry”.

For a bar you’re actively using, we recommend you purchase the Bamboo Charcoal Soap Pouch or our Naturally Anti-Mould Pinewood Soap Dish. This extends the lifespan of your soap by draining water after use and preventing it from becoming slimy and soft in a puddle of water.

You should keep unused bars out of humidity, so we don’t recommend storing them in the bathroom where steam can damage the soap’s integrity. This will prevent moisture getting into the soap so it will last longer — up to one year!

No, not at the moment. Liquid soaps require loads of chemical preservatives to give them shelf life. We try to have our soaps in the most natural form — without synthetic chemicals — but we are exploring options in all natural liquid soaps for the future.

Yes! Our soap bars are very suitable for babies as they are all-natural and chemical-free! For babies, you should opt for are unscented bars with no essential oils. We’ve already handpicked this range for you — see it here.

No, they’re not halal certified, but the only animal ingredient used is goat milk. Our soap is all-natural, not animal-tested, contains no artificial chemicals, no petro-chemicals, no synthetic oils, and are made from vegan oils.

  • Our Organic soaps and Olive Oil Based soaps are plant-based and is also made from GMO-Free oils and organic oils.
  • Our Goat Milk range is the only soap with an animal ingredient — 25 % fresh goat’s milk.

You can check the ingredients list for each item on the individual product pages.

payment

We use PayPal to process our payments, but you can pay by credit card even if you do not have a PayPal account. This is the best way to order as we get immediate notification and you will receive your order in the fastest time.

If you do not have a credit card, you can transfer payment into our DBS account by Internet banking or ATM. Inform us when payment is made so that we can start the packing and mailing process for your order!

If you elect to pay for your order via bank transfer, you’ll need these:

Exscalable Pte Ltd
DBS Current: 017-905655-1
Bank Code: 7171

Or

PAYNOW to:
UEN 201811742C

The bank details are also on the checkout page when you select ATM Transfer.

Shipping & delivery within Singapore

As with any online store, delivery times vary depending on where you’re located and the time of year (for example, your delivery may be delayed around the Christmas period).

Nonetheless you should usually receive your order within two-to-three working days with SmartPac Delivery. For example, if you order on Friday after 4:00pm, you order will be mailed out on Monday (Saturdays and Sundays are non-working days) and your package will arrive between Wednesday and the following Monday. If your order contains pre-ordered bars, then the entire order will be mailed out together once stock for pre-ordered items arrive.

You’ll receive free Smartpac Shipping for orders $50 or more (nett). Orders less than $50 nett are shipped at $3.90 with Smartpac Shipping.

We are working on this at the moment for various countries. As for USA residents, please go to www.thesoaphavenusa.com to order from Amazon. 

Shipping & delivery within america

Still need help?

For any other questions, you’re invited to contact us directly.

We’ll get back to as soon as possible.